Before continuing, check that the eComm settings are configured correctly for your store.
If you are accessing the internet via a proxy server or firewall, first make sure that the proxy or firewall settings are entered correctly in Preferences. If you have a direct connection to the internet you can leave the proxy/firewall address blank, otherwise if the correct address is not specified eComm will not be able to connect to the Internet. Your ISP will inform you whether you need to access the Internet via a proxy.
You may need to set the path to your web browser to view web pages in eComm. Web browser settings can be changed in Preferences.
Now would be a good time to check the available options for the store. Store options can be changed in Preferences.