Customer Support
Live Support
Talk to our support staff live.Live Chat support is open from 9 am to 5 pm Monday to Friday, Australian Eastern Standard Time (UTC+10).
Lost Registration
If you are a registered user, and have lost your registration details, please fill in this form.
Order/Sales Related Problems
If you have placed an order, and have not received your registration details or a reply within 24 hours (48 hours on weekends), please use this contact form. To help us out, please include the date of the order, the product ordered, your name, contact telephone number and any other relevant information.
Technical Support
If you have a question, or a technical problem, please check the FAQ List first. There you will find answers to most of the common questions we get asked. Remember 90% of all support questions we receive are the same, and the answer is probably already on our site.Email support is available, please use this support contact form.
Bug Reports
If you encounter a bug with any of our software products, first make sure that you have the latest version and build of the program. If the problem persists please let us know about it. Send the issue to customer support with a recipe for recreating it if possible, a brief description of your system and OS to help us solve the problem.Feedback
If you have any comments, suggestions, ideas for enhancements or new products, we would love to hear from you, please submit your feedback via feedback form.
