Site Mapper - FAQ

I have submitted an online order form, but have not received my registration.

If you have not received your registration within the time, please contact sales@trellian.com with your details.

Is there a manual for SiteMapper?

Yes, there is an online manual, a downloadable manual and an online printable format manual. To download the SiteMapper manual, run LiveUpgrade, expand the Internet Studio programs, expand SiteMapper, select Manual and click the Upgrade button. The manual can then be read from C:\Program Files\TRELLIAN\manuals\SiteMapper.chm

I get an "unable to open the specified browser" error message.

The browser path is not set correctly in External Tools. The HTML Browser field must have the full path to the executable file of your web browser. For information on setting up Site Mapper to work with either Internet Explorer or Netscape click on the respective link

Is there a limit to the number of pages SiteMapper can map?

SiteMapper is limited by the number of threads it can use rather than the number of pages. The structure of the website being mapped can be such that a large number of threads are required, and SiteMapper will display a msesage when this limit is reached. The website can still be mapped, but will need to be done in sections (see below).

I get a message saying "The maximum spider node count has been reached". What should I do?

This message means the maximum thread count has been exceeded for this mapping project. This tends to occur with very large sites where many sub-domains and sub-directories have been used.
This type of site will need to be mapped in several separate projects, the steps to do this are outlined below:

  1. When the maximum thread count message is displayed, click ok and save the project.
  2. Start a new project, using one of the sub pages that has not yet been mapped as a starting point. Good starting are those parts displayed with a blue diamond or double-headed red arrow as their icons.

What do site mapper's icons mean?

The symbols are explained in the SiteMapper manual.

I get an error when SiteMapper starts up

  1. Right click on the Trellian SiteMapper icon on your desktop
  2. Select Properties
  3. Select the Compatibility tab
  4. Tick the checkbox titled "Run this program in compatibility mode for:"
  5. Select Windows 98/ Windows ME
  6. Click the OK button
  7. Then double click the SiteMapper icon on your desktop.

What platforms are supported and do you have MAC version?

SiteMapper is available for Windows. A MAC version is planned, however there is no set release date at this time.
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