Select a FAQ topic or Product from the menu belowIf you encounter a problem which is not covered in the FAQ:
If the problem persists, please email your question to customer support.
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I have submitted an online order form, but have not received my registration.
In most cases, all orders are processed by the end of the Next working day. If you have not received your registration within that time, please contact customer support with the details of your order. The most common reasons for delays are invalid or missing email address and/or contact details.
I do not wish to use online order form. What other options do I have?
You can fax the filled in order form to + 61-3-9589-7951, or send it to us via mail.
I do not have a Credit Card. How can I place an order?
Fill in the order form, and mail it to us with either a Bank Cheque or a Money Order. Please note that we do not accept personal Cheques draw on a bank outside Australia.
You can wire your payment directly to our account. To speed up your order, please either fax us the details of the transfer to + 61-3-9589-7951, or contact customer support.
How can I renew my engine subscription?
Either click on this link to order engine renewal, or via the order form displayed via the software itself. (A notification message is displayed when the engines are expired, and an order form is opened in the default web browser.)
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What is the difference between the standard and enterprise version?
In the standard version, users are limited to submitting 5 different domains. This version is intended for a single user to promote their own web sites.
The Enterprise edition is designed for users who wish to submit more than 5 domains or for users who wish to submit URLs for third parties. This version can be used as the basis of a submission service. The enterprise version has no restrictions on the number of domains that can be submitted.
Can I purchase additional domains for the standard edition?
No. You will need to purchase the enterprise version.
When registering, the Next button is disabled or I get an "Invalid serial number" message
There are three reasons why the next button is disabled or an "Invalid serial number" message is displayed:
Can I install the software on multiple computers?
No. The software can be used on only one computer at a time. The SEO Toolkit licence can be transferred between computers once every 30 days.
Do I need to purchase any additional engine packs?
No. SEO Toolkit 3 comes with all engine packs. Please read the submission policy and submission FAQ prior to submission.
Where can I get help?
What are the system requirements?
Microsoft Windows 2000/XP/Vista, 64 MB ram (minimum), Intel Pentium I, II, III, IV, AMD or compatible. Mac users can use VMware Fusion. For more information please see: http://www.vmware.com/mac (This information provided on an "as-is" basis, and operated at user's own risk).
I am having problems connecting to the upgrade server.
If you access the Internet via a proxy server or require firewall authentication, you will need to enter these settings in SEO Toolkit's Options. Click the SEO Toolkit Options menu and select Settings to access the Firewall/proxy settings.
If you are using a software firewall, such as Zone Alarm, Norton Internet Security, or Windows XP service pack 2 firewall, you will need to configure the firewall to allow SEO Toolkit to connect to the Internet.
SEO Toolkit uses the http and https protocols which use port 80 and 443 respectively. If you are having problems configuring the firewall/internet protection software, please seek support from the relevant software manufacturer.
I am having problems viewing the manual.
Microsoft has issued a security update that blocks viewing of chm files until the file is manually unblocked.
To unblock the manual file:
For more information, please see http://support.microsoft.com/default.aspx?scid=kb;en-us;902225
What does the "All engines expired" message mean?
SubmitWolf comes with 12 months of free engine updates. After the 12 months, you will need to renew the engines to continue using the software. A renewal order form is shown after clicking the OK button, alternatively the order form can be accessed here Engine renewal order form.
How do I install the SEO toolkit on a different computer?
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Search engine submission questions
Why submit to search engines outside the major three of Google, Yahoo and MSN?
1 Nielsen Netratings - August 2007 search share results
Can I submit each page of my website?
No. Most engines specifically request that only the index page is submitted. There are two reasons for this:
What is search engine spam?
Search engine spam is defined as pages created deliberately to trick the search engine into offering inappropriate, redundant, or poor-quality search results. Examples of search engine spam are:
Search engines do not add these types of websites to their index, and many engines will simply delete the submission or use algorithms to filter out such websites.
Search engine spam causes problems for legitimate website owners. Some engines review each submission manually and in these cases, the spam submissions extend the waiting time for site reviews. Engines that experience a large number of spam submissions will often implement a pay for inclusion scheme, a manual log in or registration prior to submission, or simply no longer accept any submissions at all.
What will prevent a search engine from indexing a website?
Many search engines cannot crawl sites that use frames, or sites that are created using flash. Sites using frames should be converted to an unframed site. CSS (cascading style sheets) can be used instead of frames.
Most search engines, including Google, cannot crawl pages that use "&id=" as a parameter in the URL. Websites that use dynamic URLS for user tracking, must allow robots to crawl a website without requiring session IDs or URL parameters.
Most search engines do not index IP addresses - you must submit a domain name, not an IP address.
A search engine cannot index a website where the robots.txt file specifies a disallow statement for that engine.
Can I submit a free hosting URL eg. Geocities?
Many search engines will not index sites that use free hosting URLs. eg. Geocities, Freewebs, ISP hosting etc. due to their transient nature.
Examples of these URLs are:
Most engines specifically request that only top level URLs are submitted, and many request that no free hosting sites are submitted. This request is due to free hosting sites being indexed, only to become dead links when the site owner loses interest or the free hosting is terminated.
A top level URL is a URL with no subdirectories or page names specified. eg. http://www.trellian.com
To ensure that your URL can be indexed by all engines, it is suggested that you purchase your own domain name and web hosting.
How do I select an appropriate category for my website?
The category you select is important, as it dictates which search engines will be submitted to, and the category your site will be listed under in directories. If you select an inappropriate category, your site will be submitted to engines that are inappropriate for your site. eg. submitting an Accountancy service website to the Automotive / Cars category will result in the submission being deleted, as Automotive search engines generally don't index accounting websites.
If someone is looking for a company to do accounting, they won't be looking in Automotive or Music search engines, they will be looking on business and accounting related search engines.
The SubmitWolf categories are grouped logically. Please read the entire list before selecting a category, as there may be a more suitable category further down the list.
To select a category, you need to think what your website is mainly about. eg. A site about cars would be in the Automotive category. A website selling s hopping cart software would be in the Internet / Software category. Even though the Automotive industry may be able to use the shopping cart software, the shopping cart website is not primarily car related.
If you need help selecting a category, contact support with your website's URL and we will advise you of the most suitable category for your site.
What type of sites can be submitted to the Personal Home Pages category ?
The Personal Home Pages category is for personal sites, eg sites about John Smith, John Smith's holiday photos, John Smith's family, John Smith's dog etc. This category is not for commercial / business websites.
Can I submit my website to different categories?
99% of engines specifically request that websites are submitted to ONE category only.
You can select multiple categories for your site, however SubmitWolf will select the category at the top of the list when submitting. If the top category is not supported by an engine, SubmitWolf will then select the next category on the list, and so on. For this reason it is very important to place the most relevant category at the top of the list.
Submitting a URL to multiple categories in a directory or search engine will result in the website or your IP address being banned from the search engine.
How often should I resubmit my website?
Many search engines request that you only submit your website once. These engines are marked as "No resubmission" in SubmitWolf, and any attempts to resubmit to them, will not be successful. This is to prevent multiple submissions, which can result in bad ranking, rejection or banning by the search engines. (see the first question on this page)
In addition, multiple submissions just create a large backlog of sites for search engines to index, so it will take longer for your site to be indexed. If you search for your website on a search engine or directory and it is indexed, then it does not require a resubmission. Generally search engines do not remove listings unless a site is non functional or if it violates the engine's policies.
Link lists (FFA sites) can be submitted to on a daily basis. The oldest links are replaced with the newly submitted links, meaning that your link can be cycled off the list in a matter of hours. SubmitWolf automatically allows multiple submissions to be made to the link lists. Link lists are not recommended as they result in a large amount of spam emails being sent to the email address used on the submission.
Why are some engines manual?
Manual engines cannot be submitted to automatically for various reasons such as:
Why doesn't SubmitWolf submit to .......?
Many major engines only accept paid listings. e.g. Yahoo Directory and iXQuick. For paid inclusion into these engines and others like Yahoo or Google Business Directory, visit http://www.prioritysubmit.com
Why does SubmitWolf skip engines?
Generally to be accepted in a foreign search engine, your site must contain information about the country, provide a service to residents of the country or provide information that is useful to people residing in that country.
Many search engines and directories will not list foreign sites in order to restrict their search engine to businesses within their own country.
For example, a website selling/advertising a house cleaning service in America, is not relevant or useful to residents of France.
In addition, many search engines will only list sites in particular languages. eg. German search engines will only accept German language sites. SubmitWolf automatically restricts submissions to search engines in countries that are not appropriate for your site.
Submitting inappropriate sites is considered as spamming, and can result in your SEO Toolkit licence being revoked. Spamming search engines in this way leads to engines restricting submissions by requiring a unique security code to be entered prior to accepting the submission, or even implementing a pay per submission scheme.
I have submitted my site, so why hasn't it been added to an engine?
The time taken for your site to appear varies greatly. It may be instant, or it may take several months depending on the engine. The submission pages on most engines will give you an approximation as to how long it will take for your site to appear. Submitting your site to an engine does not guarantee that it will be listed, some engines may ban your website if they receive multiple submissions. Some engines review all submissions manually and the administrators can add or reject your submission at their discretion without notice. Many engines are now sending confirmation emails, that require an action to be performed in order to index the website. Failing to comply with the instructions in the email will result in the website submission being ignored.
Why can't I select all the engines?
The number of engines that can be submitted to depends on the category, language and country/location of the site.
SubmitWolf will only display check boxes for engines that will accept your submission.
If you have any other questions, please contact the support team.
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