Support and Help

Trellian Direct Search Network provides several useful options to help answer your support inquires. All support links can be found on the support page.

Remember 90% of all support questions we receive are the same and the fastest way to get an answer, is to check our FAQ Section.

If you are just getting started and don't know where to start, step by step instructions are available in our Quick Start Guide.

If you do not find an answer to your question in the FAQ, please contact your account manager directly or fill out our customer contact form.

Alternatively, you can chat live with our customer support staff during US and Australian business hours Monday to Friday.

The "Chat with us" button will appear in the bottom-right of the page when live chat is available.