Live SupportTalk to our support staff live.
Live Chat support is open from 9 am to 5 pm Monday to Friday, Australian Eastern Standard Time.
Lost RegistrationIf you are a registered user, and have lost your registration details, please fill in this form.
Order/Sales Related ProblemsIf you have placed an order, and have not received your registration details or a reply within 24 hours (48 Hours Weekends), please use this contact form. To help us out, please include the date of the order, the product ordered, your name, contact telephone number and any other relevant information.
Technical SupportIf you have a question, or a technical problem, please check the FAQ Lists first. There you will find answers to most of the common questions we get asked. Remember 90% of all support questions we receive are the same, and the answer is probably already on our web site just a few clicks away.
If you do not find an answer in the FAQ lists, FREE email support is available, please use this support contact form.
- The problem, and how it can be reproduced. (if applicable)
- The product name, version number and build number.
- Your registration name.
- Your Operating system (95,98,2000,NT,XP,Vista or Seven).
- Computer information (Pentium, Pentium Pro, Pentium II etc.).
- Any other information you think may be helpful...
International CustomersFor international customers, technical support is also available in:
French, German, Czech, Japanese, Greek and Dutch.