Support Order Form

Select the Support you wish to purchase from the below options, fill in your details and click the submit button.

Select ProductPriceComments
Standard SupportUS$49.95

Our basic Phone Support package includes 3 instances of phone support and a 24 hour priority email service.

* Priority emails will be answered within 24 hours Mon-Fri Australian time.

* Phone support is available 9am-5pm Mon-Fri Melbourne time. (Australia)

* Support is valid for a 1 year period from date of purchase.

Advanced SupportUS$99.95

Our Advanced Support Option provides 5 instances of phone support, free software version upgrades* and a 24 hour priority email support.

* Includes Download version upgrades for Trellian software only for 1 year from date of purchase.

* Excludes upgrades to Enterprise versions and upgrades on eComm PRO Server.

* Priority emails will be answered within 24 hours Mon-Fri Australian time.

* Phone support is available 9am-5pm Mon-Fri Melbourne time. (Australia)

* Support and upgrades are valid for a 1 year period from date of purchase.

 
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Please avoid using Free or Anonymous email addresses such Hotmail, Mail.com, Yahoo etc.. to speed up processing of your orders.

Your Credit Card account will show a debit in Australian Dollars, the amount being equivalent to the US purchase price. Australian orders are subject to 10% GST on purchase price and shipping costs where applicable.

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