I get an "unable to open the specified browser" error message. 

The browser path is not set correctly in Preferences. The Browser field must have the full path to the executable file of your HTML browser. 

For information on setting up SubmitWolf to work with either IE4 or Netscape click on the respective link.

I am unable to enter any information as all the fields are grayed out.

You will need to start a new project first, by selecting 'NEW PROJECT' from the 'FILE' menu. 

Why does SubmitWolf skip engines?

All regionally specific engines are skipped if the URL being submitted does not correspond to the region. 

Many engines have specific rules as to the type of sites they accept for listing. If the data you have entered violates a rule for a given engine, it will be skipped. 

A number of engines are marked for manual submission. This is either because it is too hard to write an accurate submission script, or no one has gotten around to it yet. These will also be skipped.


Why are some engines disabled even in the Registered version?
.
SubmitWolf automatically disables engines that are not appropriate either for your site's geographic location (domain), classification and/or content. For this reason, you should always enter as much information about your site before going to the engine selector screen. 

Engines which accept business/commercial listings only, will be greyed out if you have not entered a company/business name in the contacts screen.

Why is my site being submitted only to a small number of engines?

You have not selected all the available engines. In the engine selector you also need to select the LINKS directories and optionally the RIP engines. 

Only a few engines will be available if you are running an Unregistered copy of SubmitWolf.  

I have submitted my site, so why has it not been added to an engine?

  The time taken for your site to appear varies greatly. It may be instant, or it may take several months depending on the engine. The submit pages on most sites will give you an approximation as to how long it will take for your site to appear. Submitting your site to an engine does not guarantee that it will be listed. Some engines review all submissions manually and the administrators can add or reject your submission at his discretion without notice.


SubmitWolf Pro starts submitting and then after a short time the software hangs or the whole computer crashes.

Microsoft's winsock.dll has a known problem that can cause your computer to crash when receiving data from the internet, http://www.ozemail.com.au/~mrsilly/ has an excellent site describing this problem in detail, as well as  remedies to prevent further problems of this nature. Sometimes, shortening the description, keywords and title may help to prevent crashes while submitting.


SubmitWolf Pro submits to 0 engines successfully.

Check that you have your proxy set, this can be found in the options/windows menu. Your ISP can tell you what your HTTP proxy and port number need to be. (note: most users do not require a proxy). As a quick guide, you can use the same proxy as netscape or IE use in their HTTP Proxy settings, refer to the browser help to find these settings.


SubmitWolf Pro fails to install script files automatically.

Check that you have your proxy set, this can be found in the OPTIONS - PREFRENCES menu of SubmitWolf. Your ISP can tell you what your HTTP proxy and port number need to be. (note: most users do not require a proxy). As a quick guide, you can use the same proxy as netscape or IE use in their HTTP Proxy settings, refer to the browser help to find these settings.
If SubmitWolf still fails to install the script upgrades, download this file:
http://www.trellian.net/bin/sw4/script.exe
Unzip the contents of the file into the SubmitWolf directory, by placing the file in the SubmitWolf directory and running it. Then run SubmitWolf which will install the scripts for you. If this does not work email support.


I get an "Unable to Write Project File" error.

Make sure that you have not used , . / \ ? : ; ' " or spaces in the project name.
You will then have to use the New Project option from the File menu to create a new project. Or the Open option from the File menu to load an old project that has a project name that does not contain these characters.


Nothing happens when I press "rank"?

Make sure you have selected some engines in the bottom section of the RANKING tab.
Make sure that you have entered a keyword and URL on the RANKING tab.



Nothing happens when I press "submit"?

Make sure that you SELECT ALL under the ENGINES tab and then SELECT ALL under the LINKS tab.



What does "1/20" mean in ranking results?

The first number represents the rank of the site.
The second number represents the number of results checked at the given search engine.
So for example 1/20 means that your site appeared as the first result out of 20 at the search engine that has this result.


Can I add search engines to the "Ranking" section of SubmitWolf?

Adding search engines to the RANKING tab is quite a difficult task.
If you have an engine that you would like added to the ranking section of the program, email your request to support@trellian.com.


What should I use as my "Username" and "Password" in SubmitWolf?

Some search engines require you to specify a Username and Password which is used if you wish to make changes to your listing later. The password should not be the one you use for submitwolf, FTP or email. Simply make one up. However, you should note it down in case you need to change a listing at any given site that requires it.


What are the main differences between "SubmitWolf PRO" and "SubmitWolf Enterprise"?

The main differences between the standard package and the Enterprise edition are:
The Enterprise Is lincensed for third party submissions.
Standard is not.
Enterprise can do batch submission.
Enterprise can read in form data.
Enterprise submissions do not get any email from us.
Enterprise has customizable reporting to display your name and logo on the reports.



How can I get my search engine, directory or FFA into SubmitWolf's database?

If you wish to have your site added to SubmitWolf, then email your request to support@trellian.com.
Your site will be reviewed and if it is acceptable it will be added to SubmitWolf. Of course if you have joined the partner program and added a link to your add URL page, then it will increase your chances of being added.


Why does SubmitWolf want my proxy settings, I do not use any?

Often this can be solved by checking with your ISP or network administrator regarding what the proxy settings should be. Failing this there may be another application that is blocking Submit Wolf from making a connection to the internet, this may be a result of a personal fire wall or Virus applications that is running in the back ground on your machine, try disabling each application one by one so as to find out where the problem lies.