FREE Support



FREE email support is offered to all registered users of eComm PRO only.

We do not provide free support for freeware programs, such as eComm store.

If you are experiencing problems, or are requiring answers to a technical question, please write us an email detailing the issue, or issues that you are experiencing and send it along with any other related information to our Support Department.

You may contact this department by sending an email to support@trellian.com.

Support Hours:
Open Mon - Fri, 9:00am - 5:00pm (Melbourne, Australia - Eastern Standard Time)

Please include your registration key, and some basic information about your computer and the Operating System you are running. Also, before emailing support, please check the FAQ first, as 90% of all questions we receive are already answered on these pages. You can view the FAQ by selecting FAQ from the Help menu.