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FAQ:  Installation Sales Technical General Index    Next > I have submitted an online order form, but have not received my registration. In most cases, all orders are processed by the end of the next working day. If you have not received your registration within that time, please contact sales@trellian.com with the details of your order. The most common reasons for delays are invalid or missing email address and/or contact details. I do not wish to use online order form. What other options do I have? You can fax the filled in order form to +61-3-9589-7951, or send it to us via mail. I do not have a Credit Card. How can I place an order? Mail order Fill in the order form, and mail it to us with either a Bank Cheque or a Money Order. Please note that we do not accept personal Cheques draw on a bank outside Australia. Telegraphic Transfer You can wire your payment directly to our account. To speed up your order, please either fax us the details of the transfer to +61-3-9589-7951, or via email to sales@trellian.com. Where do I find the Enteprise version of SubmitWolf? SubmitWolf Enteprise Homepage SubmitWolf Enteprise Order Form Can I upgrade from SubmitWolf to SubmitWolf Enterprise? SubmitWolf Enteprise Homepage SubmitWolf Enteprise Order Form Yes, you can. The price is the difference between the SubmitWolf PRO and SubmitWolf Enterprise price. The option is on the SubmitWolf order page. I have bought the box version, can I use the download version until the box arrives? Unfortunately you cannot. The box version comes with its own serial number and we cannot tell you what it is. The only way to find out is when you open the box.